Data Lake - Issues in European Union (caused by Snowflake outage)

Incident Report for Veson

Resolved

As of 15:00 UTC, our vendor Snowflake has indicated that all affected regions used by Data Lake have been restored to normal service. We are no longer seeing alerts.

Posted Dec 16, 2025 - 10:19 EST

Investigating

We are aware that some customers of the Snowflake-based Data Lake may be experiencing problems with Data Lake queries failing in the eu-west-1 (European Union) region, or data being out of date. This is related to an outage at our vendor Snowflake, being tracked at https://status.snowflake.com/incidents/xdxj4klf7sc5. You can follow that incident for further updates, and we will also update this incident when we see service recover.

Posted Dec 15, 2025 - 23:14 EST

This incident affected: IMOS Platform (Data Lake).